Question 1

How does FindFST work?

Accepted Answer

FindFST is a B2B marketplace connecting industrial companies with skilled field service technicians — built by an FST with over 10 years in the industry.

Here's how it works:
1. Companies post missions with required skills, location, dates, and budget.
2. Technicians browse missions and apply to ones that match their expertise.
3. The company reviews applications and hires by paying a deposit through Stripe.
4. During the mission, the technician logs timesheets and expenses for the company to approve.
5. On completion, the technician gets their full payout and both sides rate each other.

What sets it apart:
- No middlemen — companies connect directly with technicians.
- Technicians keep 100% of their rate. The platform fee is paid by the company on top.
- Payments are handled securely through Stripe, with built-in deposit, settlement, and invoicing.
- Timesheets, expenses, quotations, and disputes are all managed in one place.

Question 2

What are the key terms I should know?

Accepted Answer

Here's the FindFST vocabulary:

- Mission — A field service job posting. (We say "mission," not "job" or "gig.")
- Booking — A confirmed engagement, created when the company pays the deposit.
- Platform fee — A percentage charged on top of the mission value, paid by the company.
- Verification — Connecting Stripe and uploading documents. Required for full platform access.
- Ratings — 1–5 star reviews left after mission completion. Permanent — can't be edited or deleted.

Full legal terms: Terms of Service

Question 3

What are my obligations as a user?

Accepted Answer

The short version:

- Be accurate — Keep your profile, skills, and contact info up to date and truthful.
- Be professional — Communicate respectfully and follow through on what you've agreed to.
- Be responsive — Review applications, approve timesheets, respond to quotes in a reasonable timeframe. Delays affect the other side.
- Be fair — Give honest ratings after missions. They're permanent and visible to everyone.
- Stay compliant — Follow applicable laws, industry regulations, and FindFST's policies.

Full terms: Terms of Service

Question 4

How do I create my first mission?

Accepted Answer

Head over to Post a Mission and fill in what you need — title, description, location, dates, skills, and your budget.

You can save it as a draft to finish later, or publish it straight away. Once it's live, technicians can find it at Browse Missions and start applying.

A few things that make a real difference:
- Be specific with the title. "Senior PLC Programmer for Siemens S7" will pull in far better applicants than "Technician Needed."
- Add the right skills. Technicians filter by these, so the more precise you are, the better your matches.
- Upload photos of the equipment or site — it gives technicians context and leads to stronger applications.
- Link a machine from your Machines Library to auto-fill brands, types, and industries.

Question 5

What makes a good mission description?

Accepted Answer

The description is what separates a flood of generic applications from a handful of strong ones. Here's what works:

- Title: Make it specific. "Senior PLC Programmer for Siemens S7" will outperform "Technician Needed" every time.
- Description: Cover the machine issues, tasks, expected outcomes, and any special access or safety requirements. You've got 10,000 characters — use what you need.
- Skills: Add the exact skills required. Technicians search and filter by these.
- Machine: Link one from your Machines Library to auto-fill brands, types, and industries.
- Photos: Up to 5. Visual context dramatically improves applicant quality.
- Arrival instructions: Gate codes, parking, check-in. These stay private — only the assigned technician sees them after booking.
- Remote missions: Set the platform (Meet, Teams, Zoom, Phone) and add a meeting link.

Question 6

How does the total budget work?

Accepted Answer

The budget is your estimated maximum spend on the mission (not counting the platform fee). It gives technicians a sense of the scope.

The actual cost isn't locked to this number though — it gets worked out through the quotation process after you've booked a technician. The quote covers hourly rate, estimated hours, travel, and other costs.

When you hire someone, the deposit covers the quoted amount plus the platform fee. Then at completion: if the final cost (approved timesheets + expenses) comes in under the deposit, you get the difference back. If it goes over, you're billed for the extra.

Full details: View Pricing & Refunds

Question 7

What are required skills and how do they help?

Accepted Answer

Skills are the main way technicians discover your mission. When you add specific skills (like "PLC Programming," "Siemens S7," "Hydraulics," "ATEX"), technicians who have those skills will find your posting when they filter the mission board.

The more precise you are, the better your matches. "Siemens S7-1500 commissioning" will connect you with the right person much faster than "PLC work."

If you link a machine from your library, its brands, types, and industries get pulled into the mission requirements automatically — no extra typing.

Browse Missions

Question 8

What do the mission statuses mean?

Accepted Answer

Here's what each status means:

- Draft — You've created it but haven't published yet. Only you can see it, and everything's still editable.
- Published — It's live. Technicians can see it and apply. You can still tweak some fields.
- In Progress — A technician's been booked and work has started. You'll manage everything through Mission Control.
- Completed — The work's done, the final invoice has been generated, and payouts are processed. Both sides can leave ratings.
- Disputed — Someone filed a dispute. It's being worked through via Mission Control.
- Cancelled — The mission was cancelled. If there was a booking involved, reach out to support about refund handling.

Question 9

How do I find missions that match my skills?

Accepted Answer

Go to Browse Missions — it automatically filters to your home country to start.

From there, narrow things down using the filters: skills, brands, industries, machine types, location, or just search by keyword. Click into any mission to see the full brief, requirements, and company details.

One thing worth knowing: the more complete your profile is (skills, machine types, brands you work with), the easier it is for the right missions to find you too.

Edit Profile

Question 10

How do I apply to a mission?

Accepted Answer

Browse the available missions at Browse Missions (auto-filtered to your country). Click into one that looks like a fit and review the full details — description, skills, location, dates, budget.

When you're ready, hit "Apply" and write a cover message. This is your chance to explain why you're the right person for this specific job — mention relevant experience with the equipment or skills listed.

After that, you can track your application from your Dashboard or My Applications. You'll get a notification when the company responds.

Question 11

What should I look for before applying?

Accepted Answer

Before you hit apply, take a minute to evaluate:

- Required skills — Do they genuinely match your expertise? Applying to well-matched missions improves your acceptance rate.
- Location — On-site or remote? If on-site, can you realistically get there in time?
- Dates — Check for conflicts with your existing bookings.
- Budget / hourly rate — Does it feel fair for the scope of work?
- Description — Read it carefully. Understand what's actually being asked — the tasks, equipment, and any special conditions.
- Company profile — Check their rating, completed missions, and description.

And when you do apply, tailor your cover message to the mission. Mention the specific equipment or skills they've listed. Generic applications tend to get passed over.

Question 12

How does the application process work?

Accepted Answer

Here's how it goes:

1. Find a mission at Browse Missions that matches your skills.
2. Apply with a cover message — highlight what makes you a strong fit for that specific mission.
3. Wait — Your application shows as "Pending" while the company reviews applicants.
4. Then one of three things happens:
   - Accepted — The company pays a deposit, a booking's created, and you get notified. Head to Mission Control to get started.
   - Rejected — They went with someone else. No worries — keep applying.
   - Withdrawn — You pulled your application before they decided.

Track everything at My Applications.

Question 13

What do application statuses mean?

Accepted Answer

Here's what each one means:

- Pending — You've applied and the company is reviewing. They may be looking at several applicants.
- Accepted — They picked you. The deposit's been paid, a booking's been created, and you're good to go. Head to Mission Control.
- Withdrawn — You pulled your application before the company decided.
- Rejected — They went with another technician for this one.

Track everything at My Applications.

Question 14

Can I withdraw an application?

Accepted Answer

Yes — as long as the application is still pending (the company hasn't decided yet).

1. Go to My Applications.
2. Find the pending application.
3. Click "Withdraw."

You can reapply to the same mission afterward, as long as it's still published and accepting applications. But once an application has been accepted and a booking created, you can't withdraw.

Question 15

What happens after a company reviews my application?

Accepted Answer

One of two outcomes:

- Accepted — The company pays a deposit, a booking is created, and you get notified. Head to Mission Control to get started.
- Rejected — They went with someone else. You're free to keep applying to other missions.

Either way, you'll get a notification. Track all your applications at My Applications.

Question 16

What do booking statuses mean?

Accepted Answer

Here's the rundown:

- Confirmed — The deposit's been paid and the technician is assigned, but work hasn't kicked off yet.
- In Progress — Work is underway. Timesheets and expenses are being submitted and reviewed.
- Completed — Everything's wrapped up. Settlement processed, payouts made.
- Disputed — One side filed a dispute. It's being handled through Mission Control.
- Cancelled — The booking was cancelled.

Question 17

How do I manage an active booking?

Accepted Answer

Go to Bookings, find the booking, and click into its Mission Control workspace. That's your hub for everything:

- Submit or review timesheets (daily hours and tasks)
- Submit or review expenses (with receipts)
- Manage the quotation (agreed terms and pricing)
- Kick off mission completion when the work's done
- File or resolve disputes if something comes up

Question 18

What if the technician doesn't show up?

Accepted Answer

Step 1: Contact the technician first. Open the booking in Mission Control and message the technician through the chat to find out what's going on. Most no-shows are resolved at this stage (delays, miscommunication, travel issues).

Step 2: Open a dispute if there's no response. If the technician doesn't reply or you can't reach an agreement, use the actions in Mission Control to open a dispute. This cancels the mission and starts a resolution process where you can explain what happened, upload evidence, and propose terms (for example, a refund of the deposit).

Step 3: Escalate to FindFST Support if needed. If both sides can't agree inside the dispute thread, either party can escalate to our admin team. We'll review the case and resolve it, including issuing a refund where it's warranted.

Question 19

How do I manage timesheets for this mission?

Accepted Answer

Open the Timesheets tab in Mission Control.

If you're the technician: Create a timesheet for each day you work — log the hours and describe what you did. You can save it as a draft first, then submit when you're ready for review.

If you're the company: You'll see submitted timesheets come in. Review each one and either approve it or reject it with feedback.

All approved hours get multiplied by the quoted hourly rate and rolled into the final settlement when the mission wraps up. Every timesheet needs to be approved before the mission can be completed.

Question 20

How does the quotation process work?

Accepted Answer

After a booking is created, the quotation sets the financial terms for the mission:

1. The technician puts together a detailed quote — hourly rate, estimated hours, travel costs, and anything else.
2. The company reviews it in the Quotation tab of Mission Control.
3. If everything looks good, the company approves it and those terms are locked in.
4. If not, they can reject it with a reason, and the technician can revise and resubmit.
5. Once approved, the quoted values feed into the Purchase Order and the final invoice.

Question 21

What is the mission completion process?

Accepted Answer

Here's how it works from start to finish:

1. All timesheets need to be approved first — you can't complete a mission with pending timesheets.
2. Any expenses that were submitted also need to be reviewed (approved or rejected).
3. The company hits "Complete Mission" in Mission Control.
4. Stripe handles the final settlement — the technician gets paid for all approved work, and any overpayment from the deposit is refunded to the company.
5. A mission report is automatically generated with daily logs, photos, and a financial summary.
6. Both sides can then rate each other — 1 to 5 stars with an optional comment. Heads up: ratings are permanent and affect search visibility.

Question 22

How does payment work on FindFST?

Accepted Answer

It works in three stages:

1. Deposit — When you accept a technician's application, you pay a deposit (the quoted amount plus the platform fee) through Stripe. That money is held securely.
2. During the mission — The technician logs timesheets and expenses. You review and approve them as you go.
3. Settlement — Once the mission's complete, everything gets reconciled. The technician gets paid for all approved work. If the deposit was more than the final cost, you get the difference back. If it was less, you're billed the remainder.

The technician keeps 100% of their rate — the platform fee sits on top and is paid by the company.

Full breakdown here: View Pricing & Refunds

Question 23

What fees does FindFST charge?

Accepted Answer

It's simple: a percentage fee per booked mission that covers Stripe processing and the platform fee.

- The company pays it on top of the technician's rate.
- The technician gets 100% of what they quoted — nothing deducted.
- No subscription, no monthly charges, no signup fee. You only pay when a mission is actually booked.

For the exact percentages and worked examples: View Pricing & Refunds

Question 24

Who pays the platform fee — company or technician?

Accepted Answer

The company pays it. It's added on top of the technician's rate.

The technician receives 100% of their quoted rate — nothing is taken out of their payout.

Example: A technician quotes CHF 1,000. The company pays CHF 1,000 + the platform fee. The technician gets the full CHF 1,000 (minus any Stripe Connect payout fees on their end, which are standard Stripe charges).

Exact fee percentages: View Pricing & Refunds

Question 25

How does the deposit and settlement work?

Accepted Answer

Here's the flow:

1. Deposit — When a company accepts an application, they pay the quoted amount plus the platform fee. Stripe holds it securely.
2. During the mission — The technician submits timesheets and expenses. The company reviews and approves them.
3. At completion:
   - Final cost = (approved hours × rate) + approved expenses + platform fee.
   - The platform fee is calculated on the quoted amount or the actual amount, whichever is higher. The fee on the original quote is not refunded if fewer hours end up being worked.
   - If the final cost is less than the deposit → the company gets refunded the difference.
   - If it's more → the company is billed the surplus.
   - The technician receives their full payout for all approved work.

Question 26

How does the platform fee work?

Accepted Answer

A percentage fee covers both Stripe payment processing and FindFST's platform fee.

Here's the important part: the fee is charged on top of the technician's rate. The company pays it — the technician receives 100% of what they quoted. Nothing gets deducted from their side.

There's no subscription, no monthly charges, no signup cost. You only pay when a mission is actually booked.

For exact percentages and examples: View Pricing & Refunds

Question 27

How is the invoice calculated?

Accepted Answer

The invoice is built from everything that was approved during the mission:

1. Timesheet hours × the hourly rate from the accepted quotation.
2. Approved expenses — travel, materials, accommodation, whatever was submitted with receipts and approved.
3. Platform fee — added on top, paid by the company.
4. Deposit reconciliation — the total is compared against the deposit that was paid at booking. Overpayment gets refunded to the company. If the final cost came in higher, the company is billed the difference.

The invoice is generated automatically after completion and accessible from Mission Control or your dashboard.

Question 28

What does the refund amount mean?

Accepted Answer

It's the difference between what the company deposited upfront and what the mission actually cost.

- Deposit = quoted amount + platform fee (paid when the company hires the technician).
- Final cost = (approved hours × rate) + approved expenses + platform fee.
- The platform fee is calculated on the quoted amount or the actual amount, whichever is higher, so the fee on the original quote is not refunded if fewer hours are worked.

If the final cost is less than the deposit, the difference goes back to the company automatically. If it's more, the company gets billed for the extra.

Simple as that — you only pay for approved work.

Question 29

When will I receive my payout?

Accepted Answer

Once the company completes the mission:

1. The final invoice is generated.
2. Your payout is calculated: (approved hours × rate) + approved expenses.
3. Funds are transferred to your Stripe Express account.
4. Stripe moves the money to your bank — the exact timing depends on your country, bank, and Stripe account settings.

Check your Stripe connection at Payments.

Tip: To dodge currency conversion fees, make sure your Stripe account's default currency matches the mission currency (or enable multi-currency in Stripe).

Question 30

How do I get verified?

Accepted Answer

Go to Get Verified and you'll see what's needed:

1. Connect your Stripe account — this is how all payments flow on the platform, so it's required for everyone.
2. Upload verification documents — insurance certificates, professional licenses, technical certifications.

Technicians need to complete verification before they can accept bookings. Companies benefit from it too — it unlocks full platform features.

Question 31

What documents do I need for verification?

Accepted Answer

It depends on your trade and region, but generally you'll want:

- Stripe account — Connect a Stripe Express account for payment processing. This one's required for everyone.
- Insurance certificates — Professional liability or business insurance relevant to your field.
- Professional licenses — Trade licenses, industry certifications, regulatory approvals.
- Technical certifications — Equipment-specific qualifications (ATEX, Siemens, ABB, manufacturer certs, etc.).

Upload everything at Get Verified. Verification is required for technicians to accept bookings.

Question 32

How do I connect my Stripe account?

Accepted Answer

Here's the process:

1. Go to Get Verified.
2. Click "Connect Stripe" — this kicks off Stripe Express onboarding.
3. Follow Stripe's steps: identity verification, bank account details, business info.
4. Once you're through, your verification page will show your Stripe connection status.

Technicians need this to receive payouts. Companies need it to pay deposits when hiring. Either way, it's a one-time setup.

Question 33

How does verification affect my visibility?

Accepted Answer

It matters more than you might think:

- Verified profiles carry more weight with other users and tend to rank higher in search results.
- Unverified technicians can't accept bookings at all — getting verified (Stripe + documents) is a hard requirement.
- Unverified companies may find some features restricted.

Bottom line: completing verification signals you're serious about the platform, and that changes how people interact with you.

Get Verified

Question 34

How long does verification take?

Accepted Answer

It varies:

- Stripe onboarding often completes right away, though Stripe sometimes needs extra identity verification which can take a bit longer depending on your region.
- Document review timing depends on what you've submitted and current volume.

You can check where things stand anytime at Get Verified.

If it's taking longer than you'd expect, or you're unsure what's needed, reach out: Contact Support

Question 35

How do I set up Stripe to get paid?

Accepted Answer

You'll need a Stripe Express account — here's how to set it up:

1. Go to Get Verified.
2. Hit "Connect Stripe" and follow Stripe's onboarding steps (identity check, bank details, etc.).
3. Once that's done, you're all set to receive payouts from completed missions.

Quick tip on currencies: If your Stripe account's default currency doesn't match the mission currency, Stripe may charge conversion fees. You can enable multi-currency in your Stripe dashboard to avoid that.

Question 36

What information should I include in my profile?

Accepted Answer

For Companies:
- Logo — A professional logo goes a long way. Technicians check company profiles before applying, and it builds immediate trust.
- Description — What industry are you in? What kind of equipment do you run? What type of field service work do you typically need?
- Location — Helps match you with nearby technicians.
- Site requirements — Safety gear, access rules, check-in procedures. These auto-fill into your missions.
- Verification — Complete Stripe Connect at Get Verified to unlock everything.

For Technicians:
- Profile photo — Profiles with photos get noticeably more attention from companies.
- Skills, machine types, and brands — List everything you can work on. Be specific — "Siemens S7 PLC Programming" beats "PLC" every time.
- Bio — Your experience, certifications, specialties, standout projects. This is your pitch.
- Phone and LinkedIn — Adds credibility and makes it easier for companies to evaluate you.
- Business card — Upload one from your dashboard if you have it.
- Location — Keep it current. The platform matches missions in your country first.

Edit Profile

Question 37

How does the rating system work?

Accepted Answer

After each completed mission, both sides rate each other — the company rates the technician during completion, and then the technician can rate the company.

The details:
- Scale: 1–5 stars, plus an optional written comment (up to 500 characters).
- Permanent: Once submitted, ratings can't be edited or deleted. So be thoughtful.
- Your overall rating is just the average of all ratings you've received. It's shown on your public profile.
- Impact: Higher ratings improve your visibility in search results and build credibility.

For technicians: Deliver solid work, communicate proactively, submit timesheets on time.
For companies: Write clear mission descriptions, respond to quotes quickly, approve timesheets fairly.

Question 38

How do I find the right technician?

Accepted Answer

You've got two approaches:

1. Search for them directly:
Go to Browse Technicians and filter by skills, location, ratings, machine types, brands, and industries. Review profiles to check experience, certifications, and past ratings.

2. Post a mission and let them come to you:
Create one at Post a Mission with specific requirements. Technicians who match will find it and apply.

The more specific your requirements (skills, machine types, brands), the better the quality of applicants you'll get.

Question 39

What do technician ratings mean?

Accepted Answer

Ratings are on a 1–5 star scale, shown as an average of all ratings a technician has received.

They come from companies rating technicians after each completed mission (and technicians rate companies too). They're displayed on the technician's public profile and can't be edited or deleted once submitted — so they're a reliable signal.

Higher-rated technicians tend to show up more prominently in search results. And a technician with many ratings has a more established track record than one with just a few.

Question 40

How does the search ranking work?

Accepted Answer

Several factors influence where technicians appear in search results:

- Skill match — How closely their listed skills align with what you're searching for.
- Ratings — Higher-rated technicians tend to rank higher.
- Verification — Verified technicians are generally prioritized.
- Profile completeness — Photos, detailed bios, and comprehensive skill lists all help.

When posting a mission, being specific with required skills helps the matching algorithm surface the most relevant people.

Question 41

How do I add a new machine?

Accepted Answer

Go to Machines Library and click "Add Machine."

Fill in the details — name, brand, type, industry, specs — and upload some photos for visual reference. Save it, and it's in your library, ready to link to missions.

When you do link a machine to a mission, its brands, types, and industries auto-fill into the requirements. That means better matching with technicians who have the right experience.

Question 42

How do machines help with mission matching?

Accepted Answer

Three ways:

1. Auto-fills requirements — Link a machine to a mission and its brands, types, and industries are added automatically. No manual entry.
2. Better matches — Technicians list the machine types and brands they work with. Linking a machine makes sure the right people see your mission.
3. Visual context — Machine photos help technicians evaluate the work upfront, which leads to stronger applications.

Machines Library

Question 43

Can I link a machine to a mission?

Accepted Answer

Yes — in the mission form, look for the Machine field. Select one from your library and its brands, types, and industries will auto-fill into the mission requirements.

Saves time and makes sure your mission is tagged correctly for technician matching.

Haven't added any machines yet? Machines Library

Question 44

How do I customize my mission report?

Accepted Answer

After a mission is completed, a report gets generated automatically with daily work logs, photos, and a financial summary.

Technicians can edit the narrative — add context about the work, challenges you ran into, solutions you delivered. Think of it as a project write-up.

You can also set the visibility: keep it private, or make it public so it shows up on your profile as a portfolio piece. Public reports are a great way to build credibility over time.

Find it in Mission Control or on your dashboard.

Question 45

What is the visibility setting?

Accepted Answer

It controls who can see your mission report:

- Private — Only you and the other party from the mission can view it.
- Public — It shows up on your public profile, acting as a portfolio piece for anyone browsing your work history.

For technicians especially, public reports are a solid way to demonstrate what you've done and build trust with future companies.

Question 46

Who can see this report?

Accepted Answer

Depends on the visibility setting:

- Private: Just you and the other party involved in the mission.
- Public: Anyone who visits your profile — useful for showcasing your work to potential companies or collaborators.

You can change the visibility anytime from the report page.

Question 47

What notifications will I receive?

Accepted Answer

You'll get notified about the key events on the platform:

- Applications — New one received, accepted, or rejected.
- Bookings — Created, status changes.
- Timesheets — Submitted for review, approved, rejected.
- Expenses — Same as timesheets.
- Quotations — New quote submitted, approved, rejected.
- Missions — Status changes, completion, disputes.
- Messages — New messages in Mission Control chat.

Customize what you receive at Notification Settings.

Question 48

Can I turn off email notifications?

Accepted Answer

Yes — go to Notification Settings and toggle individual categories on or off. Changes take effect immediately.

That said, I'd recommend keeping the critical ones on: application accepted, booking created, timesheet approved, and dispute filed. These are time-sensitive and you don't want to miss them.

Question 49

What are the most important notifications to keep on?

Accepted Answer

These are the ones you really don't want to miss:

- Application accepted/rejected — So you know immediately when a company responds.
- Booking created — Confirms you're hired and need to prepare.
- Timesheet/expense approved — Confirms your submissions went through (or flags rejections to address).
- Mission completion — This triggers your payout.
- Dispute filed — Needs your prompt attention.

Manage everything at Notification Settings.

Question 50

What data does FindFST collect?

Accepted Answer

Only what's needed to run the platform:

- Profile info — Name, bio, skills, photos, company description. This is visible on your public profile.
- Payment data — Handled entirely by Stripe. FindFST never stores card numbers or bank details directly.
- Work history — Mission records, timesheets, expenses, ratings.
- Private data — Things like arrival instructions on missions are only visible to the assigned technician, not publicly.

Full details: Privacy Policy

For data requests (access, deletion, or export): Contact Support

Question 51

How is my payment information handled?

Accepted Answer

All payment processing runs through Stripe, which holds PCI DSS Level 1 certification — the highest level of payment security there is.

FindFST never stores credit card numbers, bank account details, or sensitive payment data on its own servers. That all lives within Stripe's infrastructure.

Your Stripe account connects to FindFST via secure OAuth. Stripe independently manages identity verification, bank details, and payouts.

More details: Privacy Policy

Question 52

How do I request deletion of my data?

Accepted Answer

Reach out to Contact Support and let us know what you need — full account deletion, removal of specific data, or a data export.

The team will handle it in line with GDPR and Swiss nDSG data protection requirements.

Worth noting: some records (like completed transaction data and invoices) may need to be kept for a limited time to meet legal and financial obligations.

Question 53

How does cancellation work?

Accepted Answer

It depends on where things are:

- Draft or Published missions — Cancel anytime. No financial implications.
- After booking (deposit paid) — Use the dispute function in Mission Control. This opens a resolution process between you and the other party — you can communicate, upload evidence, and propose terms. If you can't reach agreement, either side can escalate to FindFST Support for mediation.
- Applications — Technicians can withdraw a pending application anytime before the company decides. No penalty.

Question 54

How long does support take to respond?

Accepted Answer

Response times vary depending on the nature and urgency of your request. The team works to get back to you as quickly as possible.

To help things move faster, include relevant details — mission ID, booking reference, screenshots, or a clear description of what's going on.

New request? Contact Support

Question 55

How do I escalate my issue?

Accepted Answer

A few options depending on the situation:

1. Existing ticket — Reply to it with additional context and explicitly ask for escalation.
2. Active mission dispute — Use the dispute resolution process in Mission Control. Either party can escalate to FindFST Support for mediation.
3. Billing, payment, or account access — Create a new ticket at Contact Support and explain the urgency.

Question 56

Can I reopen a closed ticket?

Accepted Answer

If you need to follow up on something that was closed, create a new ticket at Contact Support and reference the original one. That way the support team can pick up where things left off.

Frequently Asked Questions

Getting Started

Missions

Applications

Bookings & Mission Control

Payments & Fees

Invoices & Payouts

Verification & Stripe

Profile & Machines

Mission Reports

Settings, Privacy & Support

Still need help?