Question 1

How do I post a mission?

Accepted Answer

Navigate to your company dashboard and click 'Post a Mission'. Fill in the location, required skills, dates, and budget. Your mission starts as a draft — review the details, then click 'Publish' to make it visible to technicians.

Question 2

How do I search and apply for missions?

Accepted Answer

Visit the Missions page to browse available missions. You can filter by location, skills, and dates. Click on a mission to view its details, then click 'Apply' to submit your application.

Question 3

What are the mission statuses?

Accepted Answer

Missions follow this lifecycle: Draft (being created), Published (visible to technicians), In Progress (a technician has been booked), and Completed (work is finished and invoiced).

Question 4

How does payment work on FindFST?

Accepted Answer

When a company accepts a field service technician's application, they pay the quoted amount plus a 6% platform fee via Stripe Checkout. The funds are held until the mission is completed, at which point the technician receives their payout within 2-3 business days.

Question 5

What is the platform fee?

Accepted Answer

FindFST charges a flat 6% platform fee on top of the mission cost — with no middlemen. For example, if the field service technician's rate is CHF 1,000, the company pays CHF 1,060 total. The technician receives the full CHF 1,000.

Question 6

When do technicians get paid?

Accepted Answer

Payments are processed upon mission completion confirmation by the company. Funds typically arrive in your connected Stripe bank account within 2-3 business days.

Question 7

How is a booking created?

Accepted Answer

A booking is automatically created when a company pays the deposit after accepting a technician's application. The payment is processed through Stripe Checkout, and once confirmed, the mission moves to 'In Progress'.

Question 8

How do I submit a timesheet?

Accepted Answer

From your active booking, navigate to the Timesheets section and click 'Add Timesheet'. Enter the date, hours worked, and any notes. Submit it for review — the company will then approve or request changes.

Question 9

How do I submit an expense claim?

Accepted Answer

Go to the Expenses section in your active booking. Click 'Add Expense', enter the amount and description, and upload a receipt photo. Submit it for company review. Approved expenses are included in the final invoice.

Question 10

How do I set up Stripe Connect?

Accepted Answer

Click 'Connect Stripe' on your dashboard. You'll be guided through Stripe's onboarding process to set up an Express account. This is required for companies to make payments and for technicians to receive payouts.

Question 11

How do ratings work?

Accepted Answer

After a mission is completed, both the company and technician can leave ratings for each other. Ratings are visible on profiles and help build trust on the platform.

Question 12

What currencies are supported?

Accepted Answer

The default currency is CHF (Swiss Francs). The currency is set at the company level and applies to all their missions.

Frequently Asked Questions

Missions & Reports

Account Settings

Missions

Payments & Fees

Bookings

Timesheets & Expenses

Verification & Stripe Connect

Account & Profile

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