Remote field service technicians: Fix It Today, Without the Travel

Will it work remotely?

If the fix needs hands, tools or parts, somebody has to travel. If it lives in software, configuration or diagnosis, it usually works remotely.

Try remote before you send anyone

A short remote session on an unknown fault ends one of three ways:

If it needs a visit after that, invite the same technician. They already know the machine.

Try it: post a mission

• The FindFST AI Engine drafts the title and description from the photo and its note
• It suggests the requirements, you accept each one

The demo posts an example remote mission. Click anything to take over, or switch tabs for the other mission types.

The FindFST AI Engine: a recruiter's work, done better

It does the matching a recruiter would, on every mission, across every verified industrial field service technician on the platform, with no CV pile, no phone calls and no agency margin.

1. 1

   Reads your mission

   • Machine, brand, type, industry, skills, certifications
   • Your priorities: what matters most, where you can compromise
2. 2

   Checks every verified technician

   • Each profile is compared with what the work needs
   • The best matches are scored 0 to 100
   • Only structured profile data reaches the ranking, never free text: a well-written bio does not move the score
3. 3

   Shows its reasoning

   • Every score comes with reasons and gaps
   • Updates itself when the mission or a profile changes
   • The score is advice: you choose who to invite and book
4. 4

   Keeps learning

   • Each completed mission is logged against its match: score, rating, on schedule or not
   • We measure and tune the engine against those outcomes

Giving remote access sensibly

Your IT and OT policies come first. No formal third-party access process? Start here:

• Enable access for the session, disable it afterwards
• Keep somebody from your side on the call while work happens
• Take a verified program backup before anything changes
• Scope access to the equipment, not the wider network
• Agree what may change live and what needs a planned stop
• Credentials never go in the public description: use the connection field, which only the assigned technician can see

How the technician applies: hourly or fixed price

• Hourly: their rate times your estimated hours, best when the scope is uncertain
• Fixed price: one fee for the whole mission, no daily timesheets
• You see the total, fee included, before you approve
• A technician can message you first to agree the dates

The demo plays it through: the technician messages you, applies on the agreed dates, you accept.

What happens if there's a dispute?

Stripe holds the payment until the mission is complete, so a problem gets settled before money moves.

1. 1

   Open it in Mission Control

   • Either side can open one once the mission is paid, during the work or just after it completes
   • The mission pauses while it is open
2. 2

   Agree it between you

   • Message each other, upload evidence and propose compensation
   • An approved proposal settles automatically
3. 3

   Escalate if you cannot agree

   • Either side can escalate: FindFST Support reviews the evidence and mediates
   • Refunds go back to the original payment method

How disputes and refunds work

The demo plays a company disputing an unfinished mission, and the technician answering with evidence and a proposal. Click anything to take over, reject the proposal or escalate.