Transparent Pricing. No Hidden Fees.
You agree the rate with the technician. The platform fee on top pays for running FindFST.
How It Works
What happens from the technician's quote to the final payout, step by step.
Technician quotes
Based on your mission brief, the technician quotes an hourly rate and estimated hours, or a fixed price, plus travel and other costs.
Review and negotiate
Review the quote in Mission Control. Ask about it in the Mission Log, reject it with a reason so the technician can revise it, or approve it.
Approve and set a tolerance
On approval, choose how far over the quote the final amount may go and still be charged to your card automatically (0 to 25%, 10% by default). Anything above that comes as an invoice instead.
Pay into escrow
You pay the quote plus the platform fee (6%, or 10% on an urgent mission) through Stripe. The money is held until completion, and the technician is not paid yet.
Work and timesheets
The technician does the work and logs daily timesheets on the platform. You see progress in real time.
Sign off and settle
On completion, you review and approve the final timesheet plus any additional costs. Funds release automatically based on actual hours worked and costs.
Invoice and reviews
The mission invoice and report are generated, and the company and technician are each asked to review the other.
Disputes if needed
If something goes wrong, or a booking is cancelled or changed, either side can open a dispute.
You Set the Rate
Agencies commonly keep 25% to 50% of what the company pays. FindFST adds its fee on top and takes nothing from the rate.
- Technicians propose their hourly rate.
- Companies agree or negotiate directly.
- 100% of the negotiated rate goes to the technician.
The Breakdown
Two fees are added on top of the technician's rate: one for payment processing and one for running FindFST.
3% Stripe Fee
Stripe's payment processing fee, charged on every mission.
3% Platform Fee
This pays for FindFST: servers, development, verification checks and support.
Example Transaction
* An example on a standard mission: the technician receives the full CHF 1,000 and the company pays CHF 1,060.
How Refunds Work
The company pays when it approves the technician's quote, and the money is held until the mission is complete. The cases below cover when and how any of it comes back.
Before any payment is made
A mission nobody is booked on can be deleted at any time, and a company can decline any application. Until the quote is paid either side can step back: the company removes the technician or rejects the quote, and the technician withdraws from the mission. No money has moved, so there is nothing to refund.
Cancelling a paid booking before completion
Once the quote is paid, stopping is not automatically a full refund. The technician may already have paid for travel or accommodation, or held the dates for the mission, and that is considered first. At this stage it goes through a dispute in Mission Control, where the two sides agree compensation for the technician or escalate to FindFST Support. The technician receives what is agreed, the rest is refunded to the original payment method, and the platform fee is not refunded.
Automatic settlement when a mission completes
You paid the quoted amount plus the platform fee: 6%, or 10% on an urgent mission. On completion, the final cost is worked out from the approved timesheets (hours at the agreed rate) or the fixed price, plus the quoted travel and other costs and any approved extra costs. If it is less than you paid, the difference is refunded automatically. If it is more, the difference is charged to the card saved at checkout, within the tolerance you chose there, or sent as an invoice. The platform fee is charged on the quoted amount or the final amount, whichever is higher, so the fee on the original quote is not refunded if fewer hours are worked.
Disputes, no-shows, and work problems
If something goes wrong after the quote is paid, either side can open a dispute in Mission Control. Both can send messages and upload evidence, the technician proposes compensation, and the company accepts or rejects it. Once both confirm, it settles automatically. A dispute they cannot settle can be escalated to FindFST Support, and refunds follow the agreed or decided outcome.
How refunds are paid out
All refunds are processed through Stripe back to the original payment method. Timing depends on your card issuer or bank, typically a few business days.