Neal Wareing
Field service technician and founder, FindFST
The most qualified person isn't always the best fault finder.
I've seen it both ways.
The degree qualified engineer hits the checklist, finds nothing obvious, swaps parts, power-cycles. Fault's back next week.
The other type won't walk away from a fault they haven't found.
They'll pull the same connector three times.
Come back after dinner and a cheeky beer.
Sleep on it.
Those are the ones who find:
• The pin not quite seated.
• The wire clamped on insulation instead of copper.
• The intermittent contact that only drops under load.
I know who I'd rather have on a breakdown.
