FST Manager: Running a Team of Field Service Technicians

What Is an FST Manager?

An FST manager, or field service manager, runs a team of technicians. It comes down to allocation. Right person, right work, and you stand behind the result.

• The owner of a small engineering firm with four engineers
• A subcontractor supplying technicians to OEMs
• An experienced technician who has grown past one pair of hands

What Stays Individual and What Is Shared

A separate account per technician breaks down fast. Each needs its own payout, insurance and invoicing. None can be reassigned if the booked person drops out. And you have no single view of the team. Team Profiles keeps the individual things individual and shares the rest.

Building and Verifying Your Team

Your own profile has to be complete and your payout account set up first, because team members share it. Adding a technician is quick. Verifying them takes time, so start before you need them.

Your team roster

• Every profile in one list with verification state, skills and earnings
• Your own profile is marked as account owner
• Acting as shows which profile you are working as
• Switch between them at any time

Add a technician

• Only their first and last name are asked for
• Creates a real, public technician profile under your account
• The dialog states the sequence: ID document next, then the full profile, CV and reports while it is reviewed

Verification pending

• Profile shows as verification pending
• Cannot be sent to missions yet
• Edit fills in their profile while the ID is reviewed
• Start this before you need the technician

Verify their identity

• Passport or national ID, required per technician
• Submitted for review on the profile's Verification tab
• Checked individually, not vouched for by you
• Companies rely on the person having been verified

Link the insurance

• Professional liability required, filed on the Uploads tab
• Reuse a policy already approved on your account instead of re-uploading it
• A firm-wide policy covers the whole team

Add certifications

• Upload a certificate and the FindFST AI Engine reads the kind, name and dates
• Nothing counts until you confirm it
• Companies see the kind and the dates; issuers and certificate numbers stay private
• Missions can ask for a certification, so documented profiles match more work

Filling Each Profile from a CV and Reports

Upload each technician's CV and service reports from past work on the profile's Uploads tab, and the FindFST AI Engine reads them and suggests their skills. You can do it while their ID is still under review.

• Skills, machine types, brands and industries, offered as suggestions to accept one by one or all at once
• Certifications, a role title, a bio and a phone number from the CV
• A short summary of each report, private until you publish it
• Nothing reaches the profile until you accept it

Matching reads the accepted profile, so each document you upload helps put the technician in front of missions that fit.

Booking Your FSTs to the Missions You Choose

Allocation is one decision, made on the application. No separate dispatch tool to learn.

Choose who applies

• Apply as selector appears once you hold more than one profile
• Unverified profiles show disabled with verification pending
• Stops you putting forward somebody who would fail the requirements
• The company sees the profile you chose

Quote hourly

• Your rate against the estimated hours
• Arithmetic shown before you send: your amount, the fee, the total
• You keep 100% of what you quote

Or quote a fixed price

• One agreed price for the whole mission
• No daily timesheets, and certainty for the company
• Same 6%, calculated on the fixed fee
• Often preferred on repeat work: margin known before dispatch

Send it with a message

• A short written pitch accompanies the quotation
• Explain why this technician suits this machine
• More persuasive than a generic company introduction

One Flat 6%, However Big the Team Gets

• No separate charge for holding multiple profiles
• No per-seat cost for adding somebody to your team
• Agency margins are charged per technician, per hour, so they scale with your crew
• Commonly reported at 25% to 50% in industrial staffing
• A flat 6% is the same on one technician or ten, on two days or two months

How Payouts Work Across a Team

• Every profile pays out to the same connected account, which is yours
• Whichever technician worked the mission, settlement arrives in one place
• The payout account must be set up before you can add anybody
• Team members inherit it
• Earnings are still attributed per profile in the roster

How you pay your technicians is between you and them: employees, subcontractors, whatever it is. It sits outside the platform.

Swapping a Technician on a Live Booking

Crews change. Somebody falls ill mid-mission, or a company invites the wrong profile. Don't cancel and rebook. Ask for the booking to be reassigned to another profile on your team.

• The company must approve before anything changes
• They chose a specific technician, so they get a say in the replacement
• If they decline, the original technician stays assigned
• On approval, only the technician changes
• Quote, price and payment stay exactly as agreed
• Account-level insurance covers the whole team, so cover does not change
• Hours already logged stay attributed to the technician who worked them

Giving a Technician Their Own Login

Any identity-verified technician on your team can be invited to a restricted login of their own. The person on site handles their own brief, hours and report, and you keep control of everything else.

• Invite a verified technician with their own email; they set their own password
• They see only the missions they are booked on, nothing else on the account
• Each mission opens into the brief, timesheets and report, and stops there
• No access to your roster, quoting, payouts or the other profiles
• A single active mission drops them straight into it on sign in
• Revoke the login at any time; the technician profile itself is untouched

What Companies See

• Team membership is disclosed
• A profile shows that it belongs to your team
• Companies can expand the roster to view your other profiles

A company that has had a good mission with one of your technicians can see the rest of the crew. It may come back, knowing there is depth behind the person it already trusts.

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